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Troubleshooting DSL - Single PC

Select the Operating system you have.
	Windows 95, 98, or ME Windows 2000, NT, or XP
	Apple Macintosh Computers

The first thing you will want to try is to shut down all the computers you have running on the DSL.

You then want to turn off any DSL equipment, such as the DSL Modem, Router, Switch, or anything else on the network, excluding printers.

Next, Power the DSL Modem back on and make sure that you have a solid green Ready light if you have a Westell Wirespeed modem, or a solid green DSL light if you have a different kind.

Once the DSL modem is up, power up any networking equipment you have and THEN power on your computers, and try the internet again. It is VERY important that you follow these steps in the order listed here.

If the internet still doesn't work, refer to the information below for more help.

Windows 95, 98 and ME
	Click on START, and select RUN
	Type WINIPCFG into the space provided.
	The IP Configuration screen will appear. Choose your network card from the drop down list below. It will not be PPP adapter. Click on the RELEASE button. This will take your IP address to 0.0.0.0 Click on the RENEW button. This will refresh your IP Address. You should get a 10.10.x.x IP address, or 208.44.x.x IP address. Once you get a good IP address you can click OK and you should be able to access the internet without problems. Please call us at: 1-800-541-7779 ext. 1 or local at: 419-734-6037 ext. 1 M-F 9-5
Troubleshoot your router >>>

Windows 2000, NT, and XP
	Click on the START button. Select RUN from the menu.
	Type cmd in the dialog box. Click on the OK button.
	At the C:\> prompt, type *ipconfig /release*
	At The C:\> prompt, type *ipconfig /renew* You should get a 10.10.x.x IP address, or 208.44.x.x IP address. *Type exit* at the C:\> prompt and then hit the enter key. You should then be able to access the internet without problems.**
If you can't renew the IP address or if the internet doesn't work then please call us at: 1-800-541-7779 ext. 1 or local at: 419-734-6037 ext. 1 M-F 9-5 Troubleshoot your router >>>

Apple Operating System

Power off the DSL modem and turn off the computer as well.

Power up the DSL modem and make sure the Ready light (or DSL light on some modems) is steady green.

Turn on the computer and then try the internet again.

If the DSL still doesn't work please call us at: 1-800-541-7779 ext. 1 or local at: 419-734-6037 ext. 1 M-F 9-5

Troubleshoot your router >>>