DSL TROUBLESHOOTING

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Troubleshooting DSL that has previously worked.

Sometimes, when there are telecommunication errors, even for a few milliseconds, here in our Operations Center, or with other telecommunications providers, your DSL may stop functioning. The most common reason why DSL will stop working is that your IP Address has not been renewed.

This depends on your equipment and computer as much as ours, so here are some steps to make sure you have done your part to keep your connection functioning.

There are basically 2 steps.  Making sure your modem is connected to the DSL Network, and secondly, that your Computer has an IP Address from the network. In many cases, this first step will be enough to get all the equipment talking again.

 

IMMEDIATE INSTRUCTIONS TO FOLLOW

The first thing you will want to try is to shut down all the computers you have running on the DSL.

You then want to turn off any DSL equipment, such as the DSL Modem, Router, Switch, or anything else on the network, excluding printers.

Next, Power the DSL Modem back on and make sure that you have a solid green Ready light if you have a Westell Wirespeed modem, or a solid green DSL light if you have a different kind.

Once the DSL modem is up, power up any networking equipment you have and THEN power on your computers, and try the internet again.  It is VERY important that you follow these steps in the order listed here.

If the internet still doesn't work, refer to the links below for more help.
 

Troubleshoot Single PC on DSL Troubleshoot Routers (LinkSys Example)
 
 

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